We are pleased to accommodate returns and exchanges within 30 days on all hair extensions that have not been opened, worn, or tampered with. Kindly note that products purchased from our Last Chance sale are eligible for exchange or store credit only.

All purchases made in-person must be returned to The Room Hair Extensions Headquarters, following our Returns & Exchange policy. In-store purchases must be returned or exchanged at the original location of purchase. Please refer to your store of purchase for return eligibility.  

EXCHANGES ARE EASY.

Need another shade? Our exchange process is quick and easy. Ship back your current unopened set of hair extensions, let us know what you'd like in exchange and we’ll get you set up with a new order.

I'M DEBATING BETWEEN 2 SHADES - WHAT SHOULD I DO? You’re welcome to send contact@theroomhairextensions.com a photo of your hair taken in natural lighting and we’ll be happy to color match you. Alternatively, check out our Color Chart.

Follow these 3 simple exchange steps:

1. Initiate an exchange here.
2. Ship your extensions back to us. 
3. Once we receive the returned items we will process the return. Processing time is 2 business days and your new order will be released for processing!

How to initiate a return?

If you purchased a product and change your mind at the time you receive it, you may return it for a refund within 30 days.

Purchases may only be returned or exchanged at the original location of purchase.

Refunds are only given for products that are in unopened and unused condition. Products must not be opened, worn or tampered with due to hygienic reasons and the safety of our customers.  

The below products are ineligible for returns/exchanges:

• Clip-in Singles
• Discontinued and/or Sale Items
• All Tools & Accessories
• Refunds will only be issued if products are returned within 30 days of purchase date. 
• Refunds are issued in the original form of payment once the returned products are received by The Room Hair Extensions. 
• Original shipping costs are non-refundable and return shipping costs are not covered by The Room Hair Extensions. 
• Free shipping promotions are subject to minimum order amounts; hence a refund will be issued less the actual shipping cost. 
• Refunds may take 3-4 business days to process once The Room Hair Extensions has received the returned product. 
• Please keep the tracking number of returned product(s) for delivery verification. 

DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?

If you are returning your order for a refund, you will be responsible for your own return shipping costs. The shipping label amount will be deducted from your total refund. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.

CAN I GET HELP FINDING A BETTER MATCH?

We're happy to help you find a better match. Please email our team at contact@theroomhairextensions.com with the following photos:

• A photo of your hair in natural lighting where we can see it fully
• A photo of your hair in comparison to the tester weft (natural lighting)

WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Once your extensions have been delivered back to our warehouse, this can take up to 3-5 business days to finalize.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

CAN I RETURN A SET FROM THE LAST CHANCE SALE?

As long as the set of hair extensions has not been removed from the packaging and is still sealed, we are happy to accommodate a return for a store credit, or an exchange for any unopened Last Chance sets. Kindly note that these sets are eligible for a store credit or exchange only. 

HOW DO I KNOW IF THE SHADE IS A GOOD MATCH WITHOUT REMOVING THE HAIR EXTENSIONS FROM PACKAGING?

We understand that it can be hard determining your ideal color match from your computer screen. Good news is that all full sets of our hair extensions may be seen before removing from the packaging. Check out this video to see how you can confirm your color when receiving your set of hair extensions without removing from packaging.

WILL I BE REFUNDED MY EXPRESS SHIPPING COST?

No. Express shipping costs are non-refundable.

CAN I RETURN OR EXCHANGE AN OPENED SET?

No. Human hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers. Once your package arrives at our warehouse, it will be inspected to ensure the security seals haven't been tampered with. If we find the seals have been tampered with, you will not receive a refund or an exchange. If you have any questions or concerns, please email our team contact@theroomhairextensions.com.